REFUND & CANCELLATION POLICY

Effective Date: September 23, 2026
Store Owner: Pop Hitchcock
Store: Pop Hitchcock Multimedia

1. ALL SALES ARE FINAL

All purchases made through the Pop Hitchcock Multimedia online store are final and non-refundable, except where a refund is required by applicable law or expressly authorized by Pop Hitchcock Multimedia in its sole discretion.

By completing a purchase, the customer acknowledges and agrees that they have reviewed the product description, pricing, specifications, licensing information, and any available previews before purchasing.

Because many products sold through this store are digital products that may be accessed, downloaded, copied, or transferred immediately after purchase, orders for digital products cannot ordinarily be returned once access or download has been provided.

2. DIGITAL PRODUCTS

Digital products may include, without limitation:

Music beats and instrumentals
MP3, WAV, stems, and other audio files
LUTs and color-grading assets
Video assets
Digital downloads
Templates, presets, graphics, photographs, videos, or other downloadable media
Other digital files or creative assets offered through the store

Once a digital product has been purchased and access to the product has been provided, the transaction is considered final.

No refunds, returns, exchanges, or credits will ordinarily be issued for digital products because a customer:

Changed their mind
No longer wants the product
Purchased the wrong product
Purchased a product accidentally
Decided the product is not suitable for their intended use
Did not review the product description before purchasing
Purchased a product they already owned
Expected the product to function differently than described
Downloaded the product but did not use it
Did not like the product after purchasing it
Purchased multiple copies or versions of the same product

3. BEATS, AUDIO FILES, AND MUSIC PRODUCTS

All beat, instrumental, audio, stem, and music-related purchases are final.

Purchasing a beat or other audio product does not create a right to return, exchange, or refund the product.

The customer’s rights to use a purchased beat or other audio product are governed by the specific license or usage terms associated with that product. A purchase does not grant rights beyond those expressly provided by the applicable license.

Customers are responsible for reviewing all licensing terms, included files, permitted uses, and restrictions before completing their purchase.

4. LUTS, VIDEO ASSETS, AND CREATIVE ASSETS

LUTs, video assets, presets, templates, photographs, videos, and other creative assets are digital products and are therefore subject to the same final-sale policy.

Customers are responsible for determining whether their computer, editing software, camera system, operating system, file format, or other equipment is compatible with the product before purchasing.

Compatibility questions should be addressed before purchase whenever possible.

5. TECHNICAL PROBLEMS

A technical problem does not automatically create a right to a refund.

If a purchased file is genuinely defective, corrupted, materially different from the product advertised, or cannot reasonably be accessed because of a problem originating with Pop Hitchcock Multimedia, the customer should contact us so that we can investigate the issue.

At our discretion, we may provide:

A replacement file
A corrected version of the product
Alternative access to the purchased product
Technical assistance
Another reasonable solution

Where required by applicable law, customers retain any non-waivable rights provided by law.

6. DOWNLOAD AND ACCESS RESPONSIBILITY

Customers are responsible for providing accurate information at checkout and maintaining access to the email address or account associated with their purchase.

Customers are also responsible for maintaining compatible hardware, software, internet access, storage capacity, and other equipment necessary to download and use digital products.

Failure to download a product immediately does not automatically create a right to a refund.

If a legitimate download or access problem occurs, customers should contact Pop Hitchcock Multimedia for assistance.

7. DUPLICATE PURCHASES

Customers should carefully review their cart before completing checkout.

Accidental duplicate purchases are generally not refundable.

If a customer believes they have accidentally purchased the same product multiple times, they may contact Pop Hitchcock Multimedia for review. Any adjustment or refund for duplicate purchases is discretionary unless otherwise required by applicable law.

8. CHARGEBACKS AND PAYMENT DISPUTES

Customers agree to contact Pop Hitchcock Multimedia before initiating a payment dispute or chargeback when the issue concerns access to, delivery of, or use of a purchased product.

Unauthorized or fraudulent chargebacks may be disputed using applicable transaction records, including order information, payment records, download records, account information, communications, and other evidence showing that the transaction was authorized and/or the purchased product was delivered.

Nothing in this section is intended to restrict any rights a customer may have under applicable law or their payment provider’s rules.

9. UNAUTHORIZED DISTRIBUTION

Purchasing a digital product does not give the purchaser the right to redistribute, resell, publicly share, upload, reproduce, or otherwise make the purchased files available to third parties except as expressly permitted by the applicable license.

Unauthorized distribution, resale, file sharing, or other misuse of purchased products may result in termination of access, enforcement of applicable intellectual-property rights, and/or other remedies available under applicable law.

10. PRODUCTS THAT HAVE NOT BEEN DELIVERED

The no-refund policy does not eliminate rights that may apply when Pop Hitchcock Multimedia fails to provide a product or otherwise violates an applicable legal requirement.

For physical merchandise or other products subject to applicable shipping or delivery requirements, Pop Hitchcock Multimedia will comply with applicable laws concerning shipment, cancellation, and refunds.

Federal law, for example, may require an online seller to provide a refund when merchandise cannot be shipped within the applicable promised timeframe and the required delay procedures are not followed.

11. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS

If a transaction appears to involve fraud, unauthorized use, abuse of the store, or violation of the store’s terms, Pop Hitchcock Multimedia reserves the right to investigate the transaction and take appropriate action consistent with applicable law.

12. EXCEPTIONS

Pop Hitchcock Multimedia reserves the right to make an exception to this policy when appropriate.

Any exception is made solely at the discretion of Pop Hitchcock Multimedia and does not create an obligation to provide the same exception in the future.

An exception to this policy does not modify the policy for other customers or future purchases.

13. NO WAIVER OF LEGAL RIGHTS

Nothing in this policy is intended to waive, eliminate, restrict, or override any right or remedy that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides a customer with a mandatory right to a refund, cancellation, replacement, repair, or other remedy, that legal right will control.

14. POLICY ACCEPTANCE

By placing an order through the Pop Hitchcock Multimedia store, the customer acknowledges that:

They have had an opportunity to review this Refund & Cancellation Policy before completing their purchase.
They understand that purchases are generally final.
They understand that digital products generally cannot be returned after access or download has been provided.
They have reviewed the applicable product description and licensing information.
They understand that any applicable license terms govern their permitted use of purchased creative assets.
They understand that this policy does not eliminate rights that cannot legally be waived.

15. CONTACT

For questions concerning an order, product access, or a potential technical issue, customers should contact Pop Hitchcock Multimedia through the contact information provided on the website.

Pop Hitchcock Multimedia
Owner: Pop Hitchcock

IMPORTANT: This policy is intended to communicate the store’s refund practices and is not a guarantee that every transaction is legally exempt from refund requirements. Applicable federal, state, and local laws may provide consumers with rights that cannot be waived by a store policy.

Refund and Returns Policy